The main responsibility of the Client Data Coordinator and Analyst (“CDCA”) is the collection, manipulation, and reporting of data from the call center. The efforts of the CDCA primarily support our primary client partners and Corporate Travel’s internal reporting needs. The CDCA interfaces regularly with the operational team and executive leadership of our client partners and multiple cruise lines’ corporate and onboard officer teams. The CDCA participates in the training of reservation agents and interfaces with other vendor organizations.

Onboard duties may include assisting in the onboard sales, hospitality, and event management functions. The CDCA may also provide operational data to support the onboard Management team.

Essential Duties & Primary Responsibilities:

• Liaise with charter clients, vendor organizations, and other CTS departments

• Draft instructional materials, train reservation agents on all relevant processes, and monitor compliance

• Identify and suggest improvement opportunities to management where applicable

• Acquire proficiency in, and utilize existing internal and partner-provided software tools

• Be capable and available to compile and distribute data to clients, cruise lines, vendor organizations, and guests via comprehensive written reports and presentations

• Assist in development of operational timeline for charter cruise events

• Provide data to support the onboard operations

• Be capable and available to perform in the onboard operation of theme cruise events

• Perform in the call center reservation capacity as needed

• Collaborate in a high-level administrative relationship with vendor organizations (RezMagic, Travel Insured, etc.)

Requirements and Skills:

• Ability to book guests, maintain manifest data, cabin inventories, and related charter information

• Ability to work occasional “off schedule” assignments (evenings and weekends)

• Ability to participate in extended travel for client visits and charter cruise events

• Proficiency in the RezMagic reservation software (training provided)

• Conceptual understanding of basic software programming

• Proficiency in the Zoom telephone software (training provided)

• Exceptional familiarity with Microsoft Office Suite (Outlook, Word, Excel, Sharepoint, Teams, etc.)

• Proficient with Microsoft Excel, including VLOOKUP function, pivot tables, and formulas

• Robust organizational skills with high level of detail

• Flexible and adaptable to fast-paced, changing environments

• High level of customer service

• Ability to multi-task and prioritize multiple projects, deadlines, and responsibilities

• Superior written and oral communication

• Investigative mind, problem solving through structured thinking

• High degree of integrity and ability to handle sensitive information

Compensation and benefits:

• Health Insurance coverage as offered by CTS

• Vacation and PTO as provided in employee handbook

• Long-term disability coverage

• Eligible for membership of IATA

• Potential for annual profit share

• 401(k) plan with discretionary contributions made by Corporate Travel (eligibility commences upon one year of employment, and requires a minimum of 1,000 hours worked annually)

Resources provided:

• Laptop Computer

• Phone and voice mail

• In-office work station

• Corporate Travel email address

If interested in applying for this position, please send your CV to Sandy Rhoades, Director of Charter Services at srhoades@ctscentral.net.